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How to Say Thank You For Your Business (+ 4 Thank You Note Templates)
As marketers, we talk a lot – almost every day – about building brand relationships. But here’s the plain and simple truth: The average buyer doesn’t want a relationship with the average brand. If you’re lucky, they ...
The 22 Best Survey Tools in 2021 for Gathering Customer Feedback
When it comes to keeping your customers happy, providing them with a voice is crucial. And the channels you provide them to speak that voice through matter more than you may think. That feedback can prove to be ...
How to Optimize Each Touchpoint in the End to End Customer Experience
A customer's experience with one or more of your touchpoints can make or break a sale. Every touchpoint channel and interaction should be optimized to make sure your customers have the best experience possible. This ...
The 12 Best Knowledge Base Examples in 2023 (+ Tips)
Knowledge bases! It may sound like a boring topic. Nobody out there describes themselves as the "Michelangelo of knowledge bases," after all. Though if you do call yourself that, please get in touch – we want to meet ...
60+ Customer Service Terms to Know to Provide Better Support
Customer service has its own lingo including various different terms new and old. As customer service shifts to focus more on support and experience, the terminology changes and it is important that you stay up to date ...
How to Start Developing Your Customer Education Strategy (+ Examples)
Trust plays a significant role in the relationship between customers and brands. When you can earn that trust, people are more inclined to listen to your company as a credible resource of knowledge. The key to building ...
10 Customer Experience Tools to Boost Retention (2020 Edition)
Successful businesses know that happy customers are the key to growth. When a customer likes the experience they have with your business, they are more willing to be loyal to your brand and to recommend you to their ...
The 10 Best Customer Feedback Tools in 2020 That Drive Engagement
One of the most amazing and game changing benefits of inbound marketing is the depth of information you can gather. Traditional marketing, while effective, is always difficult to pin down the effectiveness of your ...
5 Ways Your Customer Support Team Fuels Revenue and Retention
There is financial gain for any business that wants to have open communication with their customers. Customer support teams help your company achieve this because they help your customers feel valued when they approach ...
9 Simple Steps to Generate Repeat Customers and Drive Growth
For your business to grow, you have to keep the customers you have while attracting new ones. A current client is worth more than a new one. Not only have you already spent funds to draw the person to your company, but ...
Strategic Account Management: What It Is and How to Do It Well
You've probably heard all about how important it is to build relationships with your customers. How it's critical that you put your customers first. But how exactly do you make that work in your company's benefit? And ...
How to Master Customer Interaction Management (+ The Best Software)
Your service reps interact with your customers daily, often in different ways and varying capacities. How are these interactions going down, though? Are they just brief touchpoints, or are your customers being fully ...
3 Customer Service-Based Technologies That Boost Delight
Customer service has experienced a change in the last few years. Customers have become more demanding and want your company’s attention now. They don’t want to wait in a service line, digital or physical, and the longer ...
5 Omni-Channel Customer Support Examples That Deliver A+ Experiences
We live in a world where you have multiple points of access to the internet at any given point in the day. You probably have at least two next to you right now. It’s an inevitable transition in society. As technology ...
4 Epic Examples of Customer Engagement That Spark Delight
There's a pretty stark difference between a customer and an engaged customer. One will make a purchase once and forget about you. The other will keep coming back, likely bringing their friends and family with them. ...
8 Customer Intimacy Strategies That Drive Revenue ( +Tips)
The inbound world is becoming increasingly competitive. More companies are adopting the inbound methodology throughout their business, which makes it harder for you to stand out. You need to do more than just drive ...
What Is Customer Relations? (+ 5 Ways to Build Strong Relationships)
Your business has a lot of assets, but your customer relationships are among the most important. Strong customer relationships are predictive of a business that not only survives, but thrives. Your satisfied customers ...
10 Creative Ways to Ask Your Customers for a Review (w/ Templates)
Social proof helps move your leads toward a sale by showing them that others like them have had success with your products or services in the past. When leads feel a genuine connection with those who’ve provided reviews ...
Get More Out of Your HubSpot
The HubSpot ecosystem's potential is practically limitless today, yet countless businesses only utilize a fraction of what the platform is truly capable of regarding tool utility, automation, data management, and so much more. Let our certified and accredited HubSpot experts dive in head-first to help you prioritize the highest-impact growth opportunities in your portal.
